Returns & Exchanges

ZO Skin Health is committed to your satisfaction and offers a 30-day return window for products purchased directly through our website. If you are not completely satisfied with your skincare regimen, we are here to assist with a seamless return or exchange process.

Return Process

• 1.
  Initiate Your Request

  Log into your account and navigate to your order history to select the items you wish to return, or contact our customer support team to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack the products in their original packaging, ensuring all components are included, and clearly write your assigned RMA number on the outside of the shipping box.

• 3.
  Ship the Items

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number for your records.

• 4.
  Receive Refund or Credit

  Once our warehouse receives and inspects your return, a refund will be issued to your original payment method or an exchange will be processed within 7 to 10 business days.